退款政策

Burvay Customer Service & Return Policy

Welcome to Burvay. Please note that our website serves as a product showcase and catalog. All purchases, order inquiries, and transactions are coordinated directly through our customer support team.

Damages and Order Issues

Please inspect your package upon delivery. If any item is defective, damaged, or if you received an incorrect item, please contact us immediately so we can evaluate the issue and assist you with a replacement or resolution.

Return & Exchange Conditions

To be eligible for an exchange or return, apparel items must be unworn, unwashed, in their original condition, with all tags intact and in original packaging. Please retain your order confirmation or communication record with our team as proof of purchase.

How to Request After-Sales Support or Return

Because all orders are managed directly with our dedicated representatives, please contact us prior to sending any package back. Our team will verify your request and provide you with return instructions and shipping details. Packages returned without prior confirmation cannot be accepted.

Refunds

Once your return is received and inspected (or an agreed refund solution is confirmed), our team will coordinate your refund or store credit promptly via the payment channel used during your purchase.

24/7 Customer Support

If you have any questions, want to place an order, or need assistance, our support team is available 24/7:

• WhatsApp (24/7): +86 1536 167 5369

• Email: contact@burvay.com