FAQs

Frequently Asked Questions

Find quick answers regarding our collections, private ordering, shipping, and VIP services.

1. How do I place an order?

Our website serves as an online fashion catalog. To order, simply take a screenshot of your favorite clothing pieces and send them to our 24/7 WhatsApp concierge (+86 15361675369). We will verify real-time stock, confirm sizing, and process your order directly.

2. What payment methods do you accept?

We accept secure international payment options including PayPal, major credit/debit cards, and direct bank transfers. Details and preferred currency will be coordinated directly with our representative during your consultation.

3. Can I see real product photos or fabric videos before buying?

Absolutely! We pride ourselves on fine craftsmanship. Message us on WhatsApp, and our stylist will gladly provide close-up HD photos and live videos showing the fabric texture, lining, and details before your package is dispatched.

4. How do I choose the correct size?

You can share your height, weight, and fit preferences (e.g. tailored, regular, or relaxed) with our WhatsApp stylist. We will match your measurements against our garment charts to ensure a perfect fit.

5. How long does shipping take?

All items undergo thorough quality inspection and are packaged within 1 to 3 business days. Standard tracked international shipping typically takes 7 to 15 business days. Expedited express delivery (3 to 7 business days) is also available upon request.

6. How can I track my shipment?

As soon as your parcel is shipped, our customer care team will send the official tracking number and carrier link directly to your WhatsApp and Email.

7. What is your return and after-sales policy?

We want you to feel confident in every piece. If you receive an incorrect or defective item, please reach out to our WhatsApp team within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.